NovelVox Smart CTI Connector for Salesforce is designed to simplify customer interactions and complex workflows with out-of-the-box integration into CRM and other business applications. Equip your agents with key call controls and caller information right inside the Salesforce screen to deliver a personalized experience and contextual conversations across Sales, Service, and Marketing.

With our Salesforce CTI Integration, offer blended telephony capabilities like Click to Call, Screen Pop, Call Wrap-ups, etc. for integrated workflows and task automation.

Use cases: • Personalized Customer Experience with Contextual Insights • Eliminate Manual Dialing by Reaching Out to Customers with a Single Click • Automate Customer Identification with CRM Screen Pop

To get started, simply Book a Demo with us. To use NovelVox CTI Connectors, you will need a Webex Contact Center License and a Novelvox account. For more information on pricing and subscription options, please reach out to us at marketing@novelvox.com