ServiceNow

ServiceNow (ServiceNow.bot@webex.bot)

Bot by Cisco Systems

Published Feb 28 2019

How to add to a space

to add

Published Feb 28 2019

ServiceNow (ServiceNow.bot@webex.bot)

Bot by Cisco Systems
Add some extra IQ to your incident resolution with the ServiceNow bot for Webex Teams.

With the ServiceNow bot for Webex Temas, you get instant alerts in your spaces when incidents are created, tasks are updated, problems are closed, and more. And when new issues arise, you can start a chat with your team, or easily turn on video.

Note: You need a ServiceNow administrator account to set up workflows. Global applications are supported.

Connect the ServiceNow bot to your spaces to receive customizable notifications such as:

  • Incident Created, Updated, or Deleted
  • Change Request Created, Updated, or Deleted
  • Task Created, Updated, or Deleted
  • Problem Created, Updated, or Closed

To get started, go to your selected Webex Teams space, then type "@" and select ServiceNow, followed by the command: help.