Zendesk

Zendesk (Zendesk.bot@webex.bot)

Bot by Cisco Systems

Published Dec 6 2018

How to add to a space

to add

Published Dec 6 2018

Zendesk (Zendesk.bot@webex.bot)

Bot by Cisco Systems
Solve customer service and support tickets from your spaces with the Zendesk bot for Webex teams.

The Zendesk bot for Webex Teams makes your help desk a little extra helpful. Get notified when the status of a ticket changes, then hop on chat or a call to solve it with your team.

Note: You need a Zendesk administrator account to set up workflows.

Connect the Zendesk bot to your spaces to receive customizable notifications such as:

  • Ticket Created
  • Ticket Opened
  • Ticket Marked as Pending
  • Ticket Solved
  • Ticket Closed

Type "@Zendesk help" to the bot in Webex Teams to learn how to get started