ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service, and more.
Achieve better incident resolution when you always know who’s got it covered. This integration lets you see new and updated ServiceNow incidents based on who was assigned to them. That way, you can always keep track of who’s been tasked to respond to the latest incidents right in your Cisco Webex Teams spaces, and decide together how to handle them. Then, resolve future incidents even faster by easily referring back to previous discussions. Details:
- You have to be a ServiceNow admin to set up this Integration
- You can set up multiple configurations for every trigger type like Incidents, Change Requests and Problems to different Cisco Webex Teams spaces
- You can add, edit or delete any configuration at anytime