Active Mobile: qChat by QWASI

Active Mobile: qChat by QWASI

Integration by QWASI Innovation Labs

Published Jun 19 2019

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Published Jun 19 2019

Active Mobile: qChat by QWASI

Integration by QWASI Innovation Labs
QChat's Active Mobile lets customers use mobile devices to communicate directly with brands without downloading an app.

Customers get real time support, localized offers, and personalized rewards, meanwhile brands can listen, collaborate, and support requests seamlessly on mobile. All data and communication management is CTIA/GDPR compliant.

Customers can engage with brands via WIFI/NFC/QR/Keyword to receive immediate personalized mobile experiences. This solution integrates Meraki, DNA Spaces, HelpShift, Local Measure, Mishipay, and other Cisco solutions.

Benefits:

• Customers can easily join on mobile so marketing teams can drive immediate acquisition and sales

• Encourages loyalty with personalization on mobile and gamifies experiences to keep customers engaged

• Staff can optimize customer support and provide transparency into conversations

• Reduces support response time by providing 1-to-1 communication options outside Email, 1-800 calls, and negative social posting

• Customer conversation tools have built-in best practice

• All data is available via API and connects to third party CRM

Video & Screenshots