Add some extra IQ to your incident resolution with the ServiceNow bot for Webex.
With the ServiceNow bot for Webex, Admins can setup instant alerts in spaces when incidents are created, tasks are updated, problems are closed, and more. Servicenow Admins can easily create, resolve and subscribe to incident updates right from Webex.
Note: A ServiceNow administrator must setup the bot for your organization to use. Setup instructions can be found here: https://help.webex.com/en-us/nr4yyjr/Webex-ServiceNow-Bot-Administrator-Setup
ServiceNow Admins can setup the following notifications to spaces using the bot:
- Incident Created, Updated, or Deleted
- Change Request Created, Updated, or Deleted
- Task Created, Updated, or Deleted
- Problem Created, Updated, or Closed
Here are other actions the bot allows:
- Create a new incident and subscribe to changes
- Search for incidents
- Resolve incidents
- Delete incidents
To get started, add the bot to a Webex space using this bot ID: email@example.com. Type @servicenow, followed by help.