Max (teams)

Max (

Bot by ENGAGEcx

Webex Teams

Max, the virtual host that knows who’s in your store or venue

Max is an intelligent virtual host who knows and understands your customers and empowers teams to deliver a superior experience.


  • Recognizes your customers and notifies you when they arrive on site.
  • Delivers real-time triggered notifications based on customer segments
  • Searches across zones in your venue for a precise customer location
  • Calculates an updated score for each customer based on their level of engagement
  • Delivers an Engagement Scorecard upon your request for quick reference
  • Enables collaborative, White Glove treatment for VIP or loyal, frequent customers
  • Integrates with loyalty & other systems to further enrich the customer scorecard

To get started using Max, you will need:

  1. ENGAGEcx and your Administrator
  2. Cisco CMX or Meraki with Captive portal login

Simply add Max to Webex Teams Group Space (this bot is not meant for use with 1:1 Spaces). Enter Help and Max will provide you tasks he can perform.

Questions? Contact us at

Video & Screenshots

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Webex Teams


Last Updated Apr 2 2018