Zendesk (teams)

Zendesk (Zendesk.bot@webex.bot)

Bot by Cisco Systems

Webex Teams

Solve customer service and support tickets from your spaces with the Zendesk bot for Webex teams.

The Zendesk bot for Webex Teams makes your help desk a little extra helpful. Get notified when the status of a ticket changes, then hop on chat or a call to solve it with your team.

Note: You need a Zendesk administrator account to set up workflows.

Connect the Zendesk bot to your spaces to receive customizable notifications such as:

  • Ticket Created
  • Ticket Opened
  • Ticket Marked as Pending
  • Ticket Solved
  • Ticket Closed

To get started, go to your selected Webex Teams space, then type "@" and select Zendesk, followed by the command: help.

Webex Teams


Last Updated Dec 18 2018