Zendesk (teams)

Zendesk (Zendesk.bot@webex.bot)

Bot by Cisco Systems

Webex Teams

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Solve customer service and support tickets from your spaces with the Zendesk bot for Webex teams.

The Zendesk bot for Webex Teams makes your help desk a little extra helpful. Get notified when the status of a ticket changes, then hop on chat or a call to solve it with your team.

Note: You need a Zendesk administrator account to set up workflows.

Connect the Zendesk bot to your spaces to receive customizable notifications such as:

  • Ticket Created
  • Ticket Opened
  • Ticket Marked as Pending
  • Ticket Solved
  • Ticket Closed

To get started, go to your selected Webex Teams space, then type "@" and select Zendesk, followed by the command: help.

Webex Teams

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Last Updated Dec 18 2018