CDK Global provides integrated technology solutions for the automotive retail industry, helping dealerships improve operations and customer experiences.

CDK VCA Call Recording is a Webex Service App that enables Voice Connect Analytics to access call recordings, transcripts, and AI summaries from Webex by Cisco Calling. Users can play back recordings, review transcripts, and access summaries directly within Voice Connect Analytics.

Benefits:

• Access Webex Calling recordings from Voice Connect Analytics
• Review transcripts alongside call detail records
• Leverage AI summaries for quick insights

Getting Started: To use CDK VCA Call Recording, you must be an active user of Voice Connect Analytics. New users can learn more by contacting a CDK Global sales rep.

Pricing: This is included with purchase of a Voice Connect Solution. For pricing info contact a CDK Global sales rep.