Solutions sold by Cisco

Manufacturing, Enterprise, Retail

Solution Description

Local Measure's integrated into Cisco Webex Teams and allows businesses to receive real-time customer feedback helping them better deliver exceptional customer service.

Use Case

• Local Measure alerts are seamlessly pushed into a Webex Teams space, allowing front-line teams to click through to respond to customers, escalate and manage any developing situation in real-time and on the go, from anywhere on any device.

See Local Measure workflow management Integration at https://apphub.webex.com/teams/applications/local-measure-local-measure and Local Measure Employee Pulse Integration at https://apphub.webex.com/teams/applications/employee-pulse-local-measure-3142

Finance, Healthcare, Education

Solution Description

Imagicle provides the most complete set of UC apps in a single suite. Call Recording, Attendant Console, Advanced Queuing and Auto Attendant, Call Accounting & Analytics, Advanced Directory Services, IP Fax Server, and Hospitality Pack are integrated with all enterprise and service provider Cisco Calling platforms to enhance business communications.

Use Cases

• Recording 100% calls either for critical services with legal requirements (regulations, emergency services, telephone orders), or for operator training and keeping track of important calls

• Performing any kind of analysis on outgoing, incoming and internal calls, through preset and ready-to-use reports and dashboards, that can be customized with filters and groupings.

• Virtualising fax management, delivering faxes directly to each user's desk via e-mail, web, multi-function printers, in Cisco Jabber and in mobility, on smartphones and tablets.

Enterprise

Solution Description

Nectar monitors, collects, and correlates critical data across Cisco and multi-platform UC environments. Their unique real-time visibility enables Enterprises and Service Providers the ability to quickly identify, isolate, and remediate issues impacting user experience for their voice, video, and collaboration needs.

Use Cases

• View voice, video, and conference sessions end-to-end across your platform, network, and endpoint domains dramatically reducing the time required to resolve performance problems.

• Measure and maximize your ROI and user adoption by optimizing your users' experience while providing comprehensive data to your IT help desks and operations teams.

Education

Solution Description

Involvio is designed with higher education students in mind. Allows faculty staff and students to communicate with a personal touch, and deliver help and resources where and when your students need it. Integration into Webex Education Connector and LMS.

Use Cases

• Making it easy for higher-ed and university students to find and communicate with faculty and staff from any device at any time

• Easy 1-1 video calling an robust messaging and file sharing with enterprise grade privacy and safety front and center

Manufacturing, Retail, Government, Healthcare

Solution Description

Singlewire’s alert software offers the only emergency notification system that reaches people on-premises and when they are mobile, helping to extend the reach of communications tools already in place, reducing costs and saving time.

Use Cases

• Emergency first response co-ordination requiring the quick notification and gathering of the people who can manage the situation to resolution inside of Webex Teams

• Enterprise employee communication or disaster recovery type communication e.g. Lockdown, Chemical spill, Schools Closed etc

See InformaCast Integration at https://apphub.webex.com/teams/applications/informacast-incident-response-singlewire

Healthcare

Solution Description

Maximize patient access with physicians to deliver high quality virtual telehealth patient visits powered by Luma Health and Webex Teams

Use Cases

• Sending text messages to patients with details to access a private virtual room with their provider securely within Webex Teams.

• Modernizing the patient experience allowing seamless connections to their providers directly from any device.

Manufacturing, Enterprise, Retail

Solution Description

Fed up of multiple messaging tools? .Synchronize internal and cross company communication across Microsoft Teams, Slack, and Webex Teams from a single window

Use Cases

• Respond to customers, partners, & vendors in real time: Work normally from Webex Teams spaces.

• Chat from one place, not all over the place. Reduce the number of guest accounts you switch between. Finish projects faster by sending files, reply to threads, & react to messages.

See Mio Integration at https://apphub.webex.com/teams/applications/mio-universal-channels-mio

Various

Solution Description

Approved Contact offers a secure and seamless multi-party scheduling tool for websites, Cisco Webex meetings, Webex Teams, as well as numerous voice and phone services.

Use Cases

• Meeting organizers can compare meeting times with participants from different companies to quickly find suitable times that work for everyone saving time and increasing productivity.

See Approved Contact Bot at https://apphub.webex.com/teams/applications/ac-calendar-bot-approved-contact

Enterprise and Retail

Solution Description AppSpace provides the ability to add Digital Signage to Webex Rooms, Meeting Booking/Availability software, Kiosk solutions and Employee Engagement

Use Cases

• Making best use of large conference room displays to showcase company updates and announcements when they aren’t being used for presentations and calls.

• Driving employee engagement by helping employees to find the available meeting space easily and instantly book it from outside the room.

See AppSpace Bot at https://apphub.webex.com/teams/applications/appspace-appspace-inc

Manufacturing, Marketing, Education, Retail

Solution Description

Leverages real time customer data with IOT technology to deliver personalized customer communication to increase sales, grow retention, and improve LTV.

Use Cases

• Increase customer engagement, improve service and drive brand loyalty by leveraging mobile to deliver personalized shopper experiences via text, email, push messaging or SMS

• Sending reservation alerts & updates via 2-way chat between guests and concierge desk or establishing an Internal employee communication platform

See Qwasi Integration at https://apphub.webex.com/teams/applications/active-mobile-qchat-by-qwasi-qwasi-innovation-labs

Manufacturing, Enterprise, Finance, Healthcare

Solution Description

Vbrick’s video management platform together with Webex enables companies to deliver video across a variety of platforms and devices, making enterprise video easier and more manageable than ever before

Use Case

• Instantly share videos directly to Webex Teams spaces using sharing features and subscribe to video updates through notifications delivered to Webex Teams spaces.

See vBrick Rev Integration at https://apphub.webex.com/meetings/applications/vbrick-rev

Manufacturing, Healthcare, Enterprise and Retail

Solution Description

Dynamic Signal enables you to create content once and publish it simultaneously across all of your Microsoft channels to reach employees where they prefer.

Use Case

• Empower your employees to quickly share company-approved content across their social networks right from within Salesforce

Financial, Government

Solution Description

The Smarsh product allows the implementation of a compliance solution with AI and policy capabilities to capture, search, and review all electronic communications to ensure data integrity is maitained

Use Cases

• Companies with electronic communications retention and oversight requirements need to ensure that Cisco Webex Teams™, content is effectively retained and reviewed.

• Provide teams and employees the freedom to be productive from anywhere, on any device while maintaining company compliance obligations

Public sector, Manufacturing, Enterprise, Retail

Solution Description

Oblong's Mezzanine solution transforms video calls into high performance work sessions with multi share collaboration

Use Cases

• Integrate Oblong with your existing Webex Room technology extending the workspace for users to be more productive

• Enabling teams to see and share multiple pieces of content, allowing them to easily compare and cross-reference different decision factors in real-time

Manufacturing, Enterprise, Retail,

Solution Description

Vyopta provides visibility across Enterprise workplace collaboration environments, helping organizations reduce blindspots, make data-driven decisions, and efficiently manage UC systems and meeting spaces.

Use Cases

• Understand how your meeting rooms are being used around-the-clock in and outside of calls, then mitigate costly inefficiencies and intelligently plan for the future.

• Helping IT organizations proactively identify risks, reduce troubleshooting time, accurately diagnose issues, improve adoption, and maximize ROI.

Healthcare

Solution Description

Extended care provides products and solutions to provide healthcare professionals with virtual/remote tele-medicine options

Use Cases

• ExtendedCare “Virtual Care Room” integrates state-of-the-art video into clinical workflows with virtual waiting rooms, notifications, and multi-party video

• ExtendedCare’s in-hospital “Patient Experience” solution links patients, care teams, and family caregivers together in a video-rich “virtual room” providing secure, shared access to personalized medical information.