Cloverhound Cloud
Cloverhound Cloud
Cloverhound Cloud integrates with Webex Contact Center and Calling to provide end-to-end call tracing, agent session replay, and proactive monitoring, helping leaders and partners quickly troubleshoot issues and improve customer experience.
Cloverhound Cloud integrates with Webex Contact Center and Calling to provide end-to-end call tracing, agent session replay, and proactive monitoring, helping leaders and partners quickly troubleshoot issues and improve customer experience.
Cloverhound specializes in cloud contact center solutions and integrations that help organizations deliver more reliable, effective customer experiences.
Cloverhound Cloud is a Webex Contact Center and Calling integration that provides full-stack monitoring and troubleshooting, enabling contact center leaders and partners to quickly trace issues, analyze IVR flows, replay agent sessions, and understand network or browser conditions.
Benefits for the Webex ecosystem:
- End-to-end call trace from IVR through agent handling
- Agent session replay with browser/network telemetry
- Cross-tenant outage and health dashboards for partners and MSPs
- Proactive alerting and issue reporting with evidence bundles for Cisco TAC
- Reduced time-to-resolution and fewer escalations through correlated, actionable insights
To use Cloverhound Cloud, users need an active Webex Contact Center account. Partners and customers will also need a Cloverhound Cloud account, which can be provisioned by contacting Cloverhound.
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Cloverhound specializes in cloud contact center solutions and integrations that help organizations deliver more reliable, effective customer experiences.
Cloverhound Cloud is a Webex Contact Center and Calling integration that provides full-stack monitoring and troubleshooting, enabling contact center leaders and partners to quickly trace issues, analyze IVR flows, replay agent sessions, and understand network or browser conditions.
Benefits for the Webex ecosystem:
- End-to-end call trace from IVR through agent handling
- Agent session replay with browser/network telemetry
- Cross-tenant outage and health dashboards for partners and MSPs
- Proactive alerting and issue reporting with evidence bundles for Cisco TAC
- Reduced time-to-resolution and fewer escalations through correlated, actionable insights
To use Cloverhound Cloud, users need an active Webex Contact Center account. Partners and customers will also need a Cloverhound Cloud account, which can be provisioned by contacting Cloverhound.
