Consilium UniAgent for MS Dynamics
Consilium UniAgent for MS Dynamics
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent empowers agents by transforming the CRM into a primary, single-screen interface that consolidates interactions across voice and digital channels (email, text, chat, social media). It merges contact center functions with over 20 diverse CRMs for efficient, context-driven responses. Consilium is a Cisco S+ partner; UniAgent is on the GPL since 2017 with 15+ years of CTI delivery. It holds SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001 compliance.
Key Features:
Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records. Use cases: - Inbound and outbound calls handling. - On call ringing CRM screen pop.
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniAgent empowers agents by transforming the CRM into a primary, single-screen interface that consolidates interactions across voice and digital channels (email, text, chat, social media). It merges contact center functions with over 20 diverse CRMs for efficient, context-driven responses. Consilium is a Cisco S+ partner; UniAgent is on the GPL since 2017 with 15+ years of CTI delivery. It holds SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001 compliance.
Key Features:
Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records. Use cases: - Inbound and outbound calls handling. - On call ringing CRM screen pop.
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
