Consilium UniAgent for MS Dynamics
Connect Webex Contact Center with Microsoft Dynamics 365. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.
Consilium UniAgent for MS Dynamics
Connect Webex Contact Center with Microsoft Dynamics 365. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.
Consilium UniAgent™ embeds Webex Contact Center natively into Microsoft Dynamics 365 — giving agents complete customer context, Consilium Copilot AI assistance, real-time transcription, and automated CRM logging from one connected workspace. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II.
Key Capabilities • Intelligent Screen Pop — full Dynamics 365 customer context with zero manual lookup • AI-Generated Interaction Notes — automatically posted to MSD 365 • Real-Time Transcription — interaction transcripts captured directly in CRM • Automated Activity Logging — reduce repetitive manual CRM entry • Embedded Telephony Controls
Business Impact • Lower AHT —automated logging reduce post-call administration • Higher Agent Productivity — reduce manual lookup and application switching
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent™ embeds Webex Contact Center natively into Microsoft Dynamics 365 — giving agents complete customer context, Consilium Copilot AI assistance, real-time transcription, and automated CRM logging from one connected workspace. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II.
Key Capabilities • Intelligent Screen Pop — full Dynamics 365 customer context with zero manual lookup • AI-Generated Interaction Notes — automatically posted to MSD 365 • Real-Time Transcription — interaction transcripts captured directly in CRM • Automated Activity Logging — reduce repetitive manual CRM entry • Embedded Telephony Controls
Business Impact • Lower AHT —automated logging reduce post-call administration • Higher Agent Productivity — reduce manual lookup and application switching
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
