Consilium UniAgent for SAP C4C
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
Consilium UniAgent for SAP C4C
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
Consilium UniAgent™ embeds Webex Contact Center natively into SAP C4C (SAP Cloud for Customer) — giving agents instant customer context, Consilium Copilot AI assistance, real-time transcription, and automated CRM activity logging before the conversation begins. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities- • Intelligent Screen Pop — full SAP C4C customer context • AI-Generated Interaction Notes — automatically posted to CRM • Real-Time Transcription — interaction transcripts into CRM • Automated Activity Logging — eliminate repetitive manual CRM entry • Embedded Telephony Controls — manage WxCC interactions inside CRM
Business Impact- • Higher FCR — agents act with complete customer context from the start • Lower AHT — Copilot and automated interaction logging
To use Consilium UniAgent™, you will need a Wexbex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent™ embeds Webex Contact Center natively into SAP C4C (SAP Cloud for Customer) — giving agents instant customer context, Consilium Copilot AI assistance, real-time transcription, and automated CRM activity logging before the conversation begins. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities- • Intelligent Screen Pop — full SAP C4C customer context • AI-Generated Interaction Notes — automatically posted to CRM • Real-Time Transcription — interaction transcripts into CRM • Automated Activity Logging — eliminate repetitive manual CRM entry • Embedded Telephony Controls — manage WxCC interactions inside CRM
Business Impact- • Higher FCR — agents act with complete customer context from the start • Lower AHT — Copilot and automated interaction logging
To use Consilium UniAgent™, you will need a Wexbex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
