Consilium UniAgent for ServiceNow
Connect Webex Contact Center with SAP C4C. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.
Consilium UniAgent for ServiceNow
Connect Webex Contact Center with SAP C4C. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.
Consilium UniAgent™ embeds Webex Contact Center natively into ServiceNow — giving agents complete customer context, Consilium Copilot AI assistance, real-time transcription, and automated interaction logging from one connected workspace. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities -
• Intelligent Screen Pop — full ServiceNow customer context with zero manual lookup • AI-Generated Interaction Notes — automatically posted to CRM • Real-Time Transcription — interaction transcripts captured directly in CRM • Automated Activity Logging • Embedded Telephony Controls
Business Impact -
• Lower AHT —automated interaction logging reduce post-call administration • Higher Agent Productivity — reduce manual lookup, data entry, and application switching
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent™ embeds Webex Contact Center natively into ServiceNow — giving agents complete customer context, Consilium Copilot AI assistance, real-time transcription, and automated interaction logging from one connected workspace. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities -
• Intelligent Screen Pop — full ServiceNow customer context with zero manual lookup • AI-Generated Interaction Notes — automatically posted to CRM • Real-Time Transcription — interaction transcripts captured directly in CRM • Automated Activity Logging • Embedded Telephony Controls
Business Impact -
• Lower AHT —automated interaction logging reduce post-call administration • Higher Agent Productivity — reduce manual lookup, data entry, and application switching
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
