Consilium UniAgent for SFDC ServiceCloudVoice
Consilium UniAgent for SFDC ServiceCloudVoice
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.
Key Features: Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records. Use cases: - Inbound and outbound calls handling - On call ringing CRM screen pop.
To use Consilium UniAgent™, you will need a Webex Contact Center license , UniAgent license and SFDC SCV license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.
Key Features: Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records. Use cases: - Inbound and outbound calls handling - On call ringing CRM screen pop.
To use Consilium UniAgent™, you will need a Webex Contact Center license , UniAgent license and SFDC SCV license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
