Consilium UniAgent for Zendesk CRM
Connect Webex Contact Center with Zendesk CRM. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.
Consilium UniAgent for Zendesk CRM
Connect Webex Contact Center with Zendesk CRM. Screen Pop · AI Assistance · CRM Logging · Real-Time Transcription. One Desktop. Complete Customer Context. AI-Assisted Conversations.
Consilium UniAgent™ embeds Webex Contact Center natively into Zendesk — giving agents instant customer context, Consilium Copilot AI assistance, real-time transcription, and automated interaction logging from one connected workspace. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities • Intelligent Screen Pop — full Zendesk customer context with zero manual lookup • AI-Generated Interaction Notes — automatically posted to CRM • Real-Time Transcription — interaction transcripts captured directly in CRM • Automated Activity Logging — eliminate repetitive manual data entry • Embedded Telephony Controls — manage WxCC interactions inside CRM
Business Impact • Higher FCR — agents act with complete customer context from the start • Lower AHT — Copilot and automated logging
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
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Consilium UniAgent™ embeds Webex Contact Center natively into Zendesk — giving agents instant customer context, Consilium Copilot AI assistance, real-time transcription, and automated interaction logging from one connected workspace. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities • Intelligent Screen Pop — full Zendesk customer context with zero manual lookup • AI-Generated Interaction Notes — automatically posted to CRM • Real-Time Transcription — interaction transcripts captured directly in CRM • Automated Activity Logging — eliminate repetitive manual data entry • Embedded Telephony Controls — manage WxCC interactions inside CRM
Business Impact • Higher FCR — agents act with complete customer context from the start • Lower AHT — Copilot and automated logging
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
