Consilium CTI Connector for Zoho CRM (contact_center)

Consilium CTI Connector for Zoho CRM

Integration by Consilium Software

Consilium CTI Connector for Zoho CRM

UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.

UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
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Integration by Consilium Software

UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.

Key Features: Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records. Use cases: - Inbound and outbound calls handling - On call ringing CRM screen pop.

To use Consilium UniAgent™, you will need a Wexbex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.

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UniAgent empowers your agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. Our intelligent single-screen interface merges contact center functionalities with diverse CRM products, facilitating efficient, context-driven responses across email, text, chat, and social media. Consilium is Cisco S+ partner and UniAgent listed on GPL since 2017. Over 15 years, delivering CTI solutions seamlessly with more than 20 CRMs.

Key Features: Screen pop, One-click dialing, pop to flow, Omnichannel integration, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf), Call Logging, Agent presence list, Missed call records. Use cases: - Inbound and outbound calls handling - On call ringing CRM screen pop.

To use Consilium UniAgent™, you will need a Wexbex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.