Consilium UniAgent with MSD for webex calling
Webex Calling Integration for Microsoft Dynamics 365 Connect Webex Calling with Microsoft Dynamics 365 Every Call. Complete CRM Context. AI-Assisted Engagement.
Consilium UniAgent with MSD for webex calling
Webex Calling Integration for Microsoft Dynamics 365 Connect Webex Calling with Microsoft Dynamics 365 Every Call. Complete CRM Context. AI-Assisted Engagement.
Consilium UniAgent™ connects Webex Calling with Microsoft Dynamics 365, turning every call into a CRM-connected, AI-assisted interaction with intelligent screen pop, Consilium Copilot guidance, real-time transcription, automated logging, and embedded calling controls. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Intelligent Screen Pop — full Dynamics 365 context before the conversation begins • Consilium Copilot — live sentiment and AI-powered knowledge surfacing • AI-Generated Call Notes — automatically posted to CRM • Real-Time Transcription — capture call context directly in CRM • Automated Call Logging • Click-to-Dial • Embedded Telephony Controls
Business Impact:- • Higher FCR • Lower AHT • Higher Agent Productivity • Better Customer Experience
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent™ connects Webex Calling with Microsoft Dynamics 365, turning every call into a CRM-connected, AI-assisted interaction with intelligent screen pop, Consilium Copilot guidance, real-time transcription, automated logging, and embedded calling controls. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Intelligent Screen Pop — full Dynamics 365 context before the conversation begins • Consilium Copilot — live sentiment and AI-powered knowledge surfacing • AI-Generated Call Notes — automatically posted to CRM • Real-Time Transcription — capture call context directly in CRM • Automated Call Logging • Click-to-Dial • Embedded Telephony Controls
Business Impact:- • Higher FCR • Lower AHT • Higher Agent Productivity • Better Customer Experience
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
