Consilium UniCRM
Consilium UniCRM
UniCRM streamlines support with centralized ticket management, automated workflows, adherence to SLAs, collaboration tools, integration, self-service, and analytics for performance insights.
UniCRM streamlines support with centralized ticket management, automated workflows, adherence to SLAs, collaboration tools, integration, self-service, and analytics for performance insights.
Consilium UniCRM™ delivers an all-encompassing CRM solution to transform customer interactions, streamline sales processes, and enhance customer service. UniCRM™ ensures efficient relationship management and heightens customer satisfaction. It seamlessly integrates with Cisco Webex Contact Center (WxCC) Desktop and provides unified communication management, facilitating smooth and effective customer interactions. Its robust analytics and real-time communication tools empower businesses to make data-driven decisions and maximize lead conversion. Key Features: Task and Team Activity Management Data-Driven Decision Making Ticketing Tool Centralized Customer Information Management Knowledge Base Accessibility
Use Cases: • Open ticket • Define SLA • Assign ticket to an agent
To use Consilium UniCRM™, you will need a Webex Contact Center license and a Consilium UniCRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniCRM™ delivers an all-encompassing CRM solution to transform customer interactions, streamline sales processes, and enhance customer service. UniCRM™ ensures efficient relationship management and heightens customer satisfaction. It seamlessly integrates with Cisco Webex Contact Center (WxCC) Desktop and provides unified communication management, facilitating smooth and effective customer interactions. Its robust analytics and real-time communication tools empower businesses to make data-driven decisions and maximize lead conversion. Key Features: Task and Team Activity Management Data-Driven Decision Making Ticketing Tool Centralized Customer Information Management Knowledge Base Accessibility
Use Cases: • Open ticket • Define SLA • Assign ticket to an agent
To use Consilium UniCRM™, you will need a Webex Contact Center license and a Consilium UniCRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
