Consilium UniCRM
CRM & Service Management for Webex Contact Center Your CRM and Contact Center — Finally Unified One Customer View. One Service Workspace. Faster Resolution.
Consilium UniCRM
CRM & Service Management for Webex Contact Center Your CRM and Contact Center — Finally Unified One Customer View. One Service Workspace. Faster Resolution.
Consilium UniCRM™ unifies CRM, Help Desk, Collections, Telemarketing, and Webex Contact Center telephony in one connected workspace—giving agents a 360° customer view and the tools to resolve faster, convert more, and retain longer. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • 360° Customer View — profiles, interaction history, and customer context in one place • Integrated Help Desk & Ticketing — SLA tracking, workflows, and team collaboration • Lead & Opportunity Capture — capture and track opportunities during customer interactions • Knowledge Base • Native Webex Contact Center Integration • Cisco CCX Integration
Business Impact:- • Faster Resolution • Higher Conversion • Improved Agent Productivity • Better Customer Experience
To use Consilium UniCRM™, you will need a Webex Contact Center license and a Consilium UniCRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniCRM™ unifies CRM, Help Desk, Collections, Telemarketing, and Webex Contact Center telephony in one connected workspace—giving agents a 360° customer view and the tools to resolve faster, convert more, and retain longer. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • 360° Customer View — profiles, interaction history, and customer context in one place • Integrated Help Desk & Ticketing — SLA tracking, workflows, and team collaboration • Lead & Opportunity Capture — capture and track opportunities during customer interactions • Knowledge Base • Native Webex Contact Center Integration • Cisco CCX Integration
Business Impact:- • Faster Resolution • Higher Conversion • Improved Agent Productivity • Better Customer Experience
To use Consilium UniCRM™, you will need a Webex Contact Center license and a Consilium UniCRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
