Consilium Unified Agent Desktop
Consilium Unified Agent Desktop
Elevate your WebexCC operations with Unified Agent Desktop (UAD), a SaaS-based solution that unifies voice and digital channels into a single, high-efficiency interface.
Elevate your WebexCC operations with Unified Agent Desktop (UAD), a SaaS-based solution that unifies voice and digital channels into a single, high-efficiency interface.
Unified Agent Desktop (UAD) is a SaaS-based integration that enables Webex Contact Center (WebexCC) agents to log in and operate in CTI/Desktop mode. UAD allows agents to seamlessly handle both voice and digital channels, with the flexibility to integrate with the CRM of choice. Webex Contact Center scopes for interaction handling, real-time monitoring, coaching, configuration, and reporting access. UAD is compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Key Features: Unified omnichannel desktop, CRM integration, custom widget enablement, supervisor monitoring for voice and chat, coaching capabilities, and a highly configurable. Use cases: - Designed for scalability - UAD supports industry-specific templates for Healthcare, Automobile, Banking, E-commerce, etc.
To use Consilium Unified agent Desktop, you will need a Webex Contact Center license and a Consilium Unified agent Desktop license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Unified Agent Desktop (UAD) is a SaaS-based integration that enables Webex Contact Center (WebexCC) agents to log in and operate in CTI/Desktop mode. UAD allows agents to seamlessly handle both voice and digital channels, with the flexibility to integrate with the CRM of choice. Webex Contact Center scopes for interaction handling, real-time monitoring, coaching, configuration, and reporting access. UAD is compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Key Features: Unified omnichannel desktop, CRM integration, custom widget enablement, supervisor monitoring for voice and chat, coaching capabilities, and a highly configurable. Use cases: - Designed for scalability - UAD supports industry-specific templates for Healthcare, Automobile, Banking, E-commerce, etc.
To use Consilium Unified agent Desktop, you will need a Webex Contact Center license and a Consilium Unified agent Desktop license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
