Consilium Unified Agent Desktop
AI-Powered Omnichannel Workspace for Webex Contact Center. One Desktop. Every Channel. Complete Intelligence.
Consilium Unified Agent Desktop
AI-Powered Omnichannel Workspace for Webex Contact Center. One Desktop. Every Channel. Complete Intelligence.
Consilium Unified Agent Desktop™ unifies voice, chat, email, SMS, and digital messaging with AI-powered CRM integration and real-time supervision — built natively for Cisco Webex Contact Center. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- Omnichannel Workspace — every channel, one intelligent desktop 360° Customer View — CRM context, history & AI insights, instantly No-Code Designer Studio — drag, drop, personalize, no dev needed Deep CRM Integration — real-time screen pop & automated logging AI Intelligence — live transcripts, guidance & next-best-action Supervisor Suite — monitor, coach & intervene live Industry Templates — Healthcare, Banking, E-commerce & more
Business Impact:- ✓ Faster resolution ✓ Lower AHT ✓ Better agent experience
To use Consilium Unified agent Desktop, you will need a Webex Contact Center license and a Consilium Unified agent Desktop license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium Unified Agent Desktop™ unifies voice, chat, email, SMS, and digital messaging with AI-powered CRM integration and real-time supervision — built natively for Cisco Webex Contact Center. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- Omnichannel Workspace — every channel, one intelligent desktop 360° Customer View — CRM context, history & AI insights, instantly No-Code Designer Studio — drag, drop, personalize, no dev needed Deep CRM Integration — real-time screen pop & automated logging AI Intelligence — live transcripts, guidance & next-best-action Supervisor Suite — monitor, coach & intervene live Industry Templates — Healthcare, Banking, E-commerce & more
Business Impact:- ✓ Faster resolution ✓ Lower AHT ✓ Better agent experience
To use Consilium Unified agent Desktop, you will need a Webex Contact Center license and a Consilium Unified agent Desktop license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
