Consilium UniQM
AI Quality Management & Speech Analytics for Webex Contact Center 100% of Interactions. Zero Manual QA. Capture Every Interaction. Score Every Conversation. Turn Every Insight into Action.
Consilium UniQM
AI Quality Management & Speech Analytics for Webex Contact Center 100% of Interactions. Zero Manual QA. Capture Every Interaction. Score Every Conversation. Turn Every Insight into Action.
Consilium UniQM™ brings AI-powered Quality Management, Speech Analytics, and automated QA to Webex Contact Center — capturing, transcribing, scoring, and analyzing interactions at scale so supervisors can focus on coaching, compliance, and performance improvement instead of manual review. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities • 100% Interaction Capture — capture voice, screen, and chat interactions for complete quality visibility • AI Scoring Agents • Automated Quality Monitoring • Script Adherence Intelligence • AI Post-Call Summaries • Sentiment & Emotion Analytics • Smart Coaching Enablement • Enterprise Security
Business Impact • 100% Quality Coverage • Lower QA Effort • Faster Agent Improvement • Better Compliance Visibility • Stronger CX Intelligence
To use Consilium UniQM™, you will need a Webex Contact Center license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniQM™ brings AI-powered Quality Management, Speech Analytics, and automated QA to Webex Contact Center — capturing, transcribing, scoring, and analyzing interactions at scale so supervisors can focus on coaching, compliance, and performance improvement instead of manual review. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities • 100% Interaction Capture — capture voice, screen, and chat interactions for complete quality visibility • AI Scoring Agents • Automated Quality Monitoring • Script Adherence Intelligence • AI Post-Call Summaries • Sentiment & Emotion Analytics • Smart Coaching Enablement • Enterprise Security
Business Impact • 100% Quality Coverage • Lower QA Effort • Faster Agent Improvement • Better Compliance Visibility • Stronger CX Intelligence
To use Consilium UniQM™, you will need a Webex Contact Center license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
