Consilium UniRSM
AI Agent Monitoring & Coaching for Webex Contact Center. Real-Time Supervisor Intelligence. Proactive Coaching. Better Agent Performance. See Every Interaction. Detect Every Risk. Coach in the Moment.
Consilium UniRSM
AI Agent Monitoring & Coaching for Webex Contact Center. Real-Time Supervisor Intelligence. Proactive Coaching. Better Agent Performance. See Every Interaction. Detect Every Risk. Coach in the Moment.
Consilium UniRSM™ brings real-time AI agent monitoring, proactive coaching, sentiment intelligence, and live performance visibility to Webex Contact Center supervisors — enabling them to identify risks, support agents, and intervene before customer experience issues escalate. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Real-Time Agent Monitoring — live visibility into agent activity, sentiment, and performance • AI-Powered Sentiment & Risk Detection — flag customer experience and compliance • AI-Personalized Coaching • Live Dual-Screen Visibility • Whisper, Barge-In & Silent Monitoring • Agent Buddy AI — peer-to-peer guidance
Business Impact:- • 50% Faster Agent Ramp-Up • Proactive Escalation Management • Improved Agent Performance • Lower Agent Attrition
To use Consilium UniRSM, you need both a Webex Contact Center license and a Consilium UniRSM license. For a demo, pricing, or subscription details, contact sales-support@consiliuminc.com
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Consilium UniRSM™ brings real-time AI agent monitoring, proactive coaching, sentiment intelligence, and live performance visibility to Webex Contact Center supervisors — enabling them to identify risks, support agents, and intervene before customer experience issues escalate. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Real-Time Agent Monitoring — live visibility into agent activity, sentiment, and performance • AI-Powered Sentiment & Risk Detection — flag customer experience and compliance • AI-Personalized Coaching • Live Dual-Screen Visibility • Whisper, Barge-In & Silent Monitoring • Agent Buddy AI — peer-to-peer guidance
Business Impact:- • 50% Faster Agent Ramp-Up • Proactive Escalation Management • Improved Agent Performance • Lower Agent Attrition
To use Consilium UniRSM, you need both a Webex Contact Center license and a Consilium UniRSM license. For a demo, pricing, or subscription details, contact sales-support@consiliuminc.com
