Consilium UniVCX
Consilium Next Gen AI-Powered Co-Browse & Video for Webex Contact Center. High Touch Digital Engagement Platform. Some interactions can't be resolved by voice alone.
Consilium UniVCX
Consilium Next Gen AI-Powered Co-Browse & Video for Webex Contact Center. High Touch Digital Engagement Platform. Some interactions can't be resolved by voice alone.
Consilium UniVCX™ puts AI co-browsing, encrypted video, live e-signature, and eKYC into a single compliant Webex CC session — turning complex, high-stakes interactions into resolved outcomes. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- AI Co-Browsing — agents see exactly what customers see, in real time Secure Video — encrypted WebRTC, zero install, any device AI Supervisor Assist — live sentiment, compliance alerts & coaching Live e-Signature — close agreements in-session, zero follow-up Automated PII Masking — DOM-level, built in not bolted on Integrated eKYC — real-time identity verification, in-session Session Intelligence — auto call summary & post-interaction analytics
Business Impact:- ✓ Higher FCR — see, guide & resolve what voice cannot ✓ Revenue at commitment
To use Consilium UniVCX, you will need a WxCC Contact Center license and a Consilium UniVCX license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniVCX™ puts AI co-browsing, encrypted video, live e-signature, and eKYC into a single compliant Webex CC session — turning complex, high-stakes interactions into resolved outcomes. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- AI Co-Browsing — agents see exactly what customers see, in real time Secure Video — encrypted WebRTC, zero install, any device AI Supervisor Assist — live sentiment, compliance alerts & coaching Live e-Signature — close agreements in-session, zero follow-up Automated PII Masking — DOM-level, built in not bolted on Integrated eKYC — real-time identity verification, in-session Session Intelligence — auto call summary & post-interaction analytics
Business Impact:- ✓ Higher FCR — see, guide & resolve what voice cannot ✓ Revenue at commitment
To use Consilium UniVCX, you will need a WxCC Contact Center license and a Consilium UniVCX license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
