Consilium UniVRM
Consilium UniVRM
UniVRM is designed to align agents to contact list so that a preview call gets initiated from that agent to the contact to whom its assigned. Campaign that are enabled for VRM intervention will be deemed as a separate preview dialing enabled campaign.
UniVRM is designed to align agents to contact list so that a preview call gets initiated from that agent to the contact to whom its assigned. Campaign that are enabled for VRM intervention will be deemed as a separate preview dialing enabled campaign.
Consilium UniVRM™ (Virtual Relationship Manager) regularly contacts existing customers for support, upselling, and service feedback. It ensures agents are aligned to contacts for preview calls. Compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Key Features: • Collect and store unique customer identifiers • Adapt to diverse business hours, and time slots for callback scheduling • Handle callback requests from various channels • Allows campaign level configuration for enabling VRM Campaign Use Cases: - Leads are generated through the website. - Automatically synchronizes new leads from CRM. - Promptly sends lead data to WxCC. - Supports various data sources, including local directories, SFTP, FTP, Salesforce, custom CRMs, databases, etc. To use Consilium UniVRM, you will need a Webex Contact Center license and a Consilium UniVRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniVRM™ (Virtual Relationship Manager) regularly contacts existing customers for support, upselling, and service feedback. It ensures agents are aligned to contacts for preview calls. Compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Key Features: • Collect and store unique customer identifiers • Adapt to diverse business hours, and time slots for callback scheduling • Handle callback requests from various channels • Allows campaign level configuration for enabling VRM Campaign Use Cases: - Leads are generated through the website. - Automatically synchronizes new leads from CRM. - Promptly sends lead data to WxCC. - Supports various data sources, including local directories, SFTP, FTP, Salesforce, custom CRMs, databases, etc. To use Consilium UniVRM, you will need a Webex Contact Center license and a Consilium UniVRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
