Consilium UniVRM
Consilium UniVRM™ – Intelligent Callback & Preview Dialing for Webex Contact Center Personalize Every Outbound Interaction Right Customer. Right Agent. Right Time.
Consilium UniVRM
Consilium UniVRM™ – Intelligent Callback & Preview Dialing for Webex Contact Center Personalize Every Outbound Interaction Right Customer. Right Agent. Right Time.
Consilium UniVRM™ (Virtual Relationship Manager) brings intelligent callback management and personalized preview dialing to Webex Contact Center — aligning the right agent to the right customer and scheduling outreach around business hours, time zones, and customer preferences. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Agent-to-Contact Alignment — assign customers to dedicated or preferred agents for more personalized outreach • AI-Driven Callback Scheduling — optimize callbacks around business hours, time zones, and customer preferences • Multi-Channel Callback Management • Omnichannel Lead Synchronization • Campaign-Level VRM Configuration
Business Impact:- • Higher Contact Rates • Faster Conversion • Stronger Customer Relationships • Better Retention
To use Consilium UniVRM, you will need a Webex Contact Center license and a Consilium UniVRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniVRM™ (Virtual Relationship Manager) brings intelligent callback management and personalized preview dialing to Webex Contact Center — aligning the right agent to the right customer and scheduling outreach around business hours, time zones, and customer preferences. PCI | ISO 27001:2022 | GDPR | HIPAA | SOC 2 Type II
Key Capabilities:- • Agent-to-Contact Alignment — assign customers to dedicated or preferred agents for more personalized outreach • AI-Driven Callback Scheduling — optimize callbacks around business hours, time zones, and customer preferences • Multi-Channel Callback Management • Omnichannel Lead Synchronization • Campaign-Level VRM Configuration
Business Impact:- • Higher Contact Rates • Faster Conversion • Stronger Customer Relationships • Better Retention
To use Consilium UniVRM, you will need a Webex Contact Center license and a Consilium UniVRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
