The Knowledge Hub federates knowledge from multiple sources and guides agents using AI reasoning based on the context, agent experience, and the interaction channel. Embedded machine learning enables intent inference and rich analytics provide actionable insights to optimize knowledge adoption, response relevance, and operational performance.

• Cut agent training time by up to 50%. Boost FCR by as much as 37%, NPS by as much as 30 points
• Deflect agent-assisted service requests by up to 60% with wow self-service
• Easy knowledge access: instant answers, guided, federated, and faceted search
• Personalized knowledge base access for agents
• Powerful yet easy management of knowledge content guided by rich analytics

This solution allows easy and distributed content creation using flexible editorial workflows that ensure consistency and quality.

To get started, simply visit us at https://www.egain.com/knowledge-management-software-pilot-risk-free/ and sign up for free trial plan to subscribe.  To use eGain Knowledge Hub™, you will need an eGain knowledge account and a Webex Contact Center License account.  For more information on pricing and subscription options, please go to https://www.egain.com/contact-us/?utm_source=egain&utm_medium=marketplace