Imagicle UC Suite (calling)

Imagicle UC Suite

Integration by Imagicle

Imagicle UC Suite

Enhance your Webex experience with Imagicle must-have apps: Attendant Console, Call Recording, Contact Manager, Call Analytics and Digital Fax

Enhance your Webex experience with Imagicle must-have apps: Attendant Console, Call Recording, Contact Manager, Call Analytics and Digital Fax
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Integration by Imagicle

The integration of Imagicle UC Cloud Suite with Webex Calling include the following modular applications:

  • Attendant Console
  • Digital Fax
  • Contact Manager
  • Compliance Recording with Voice Analytics
  • Call Analytics

The Imagicle UC Cloud Suite allows receptionists to rely on their Webex app or Desk Phone as their softphones while using the Imagicle Attendant Console to manage calls quickly, professionally, and efficiently: it's the perfect solution to ensure top-level customer service with advanced queuing and auto-attendant, providing self-service capabilities and rich reporting. This fills the feature gap of basic queuing and receptionist of Webex Calling to make it more complete and competitive in the market.

The Imagicle UC Cloud Suite also provides virtual fax capabilities to send and receive faxes directly via email or through the Webex app as an embedded gadget. With Imagicle, faxing is no longer be a problem for users migrating to Webex Calling.

With the Contact Manager, customers will be able to consolidate their external contacts in directories and provide search & dial access directly into Webex.

Thanks to Imagicle Call Recording and Call Analytics (today available only for external calls with Local CUBE), it's also possible to record calls and provide analytics with transcription, sentiment analysis, and reporting.

In a nutshell, there is all customers need to complete and expand their Webex experience.

About Imagicle

As a market leader in the UC app space since 2010, Imagicle empowers organizations worldwide to make their communications faster, smarter and easier with a full Suite of Cloud or Cloud-connected UC apps behind a single pane of glass, available with perpetual licenses or subscriptions.

For more information join: Ask Imagicle Webex room

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The integration of Imagicle UC Cloud Suite with Webex Calling include the following modular applications:

  • Attendant Console
  • Digital Fax
  • Contact Manager
  • Compliance Recording with Voice Analytics
  • Call Analytics

The Imagicle UC Cloud Suite allows receptionists to rely on their Webex app or Desk Phone as their softphones while using the Imagicle Attendant Console to manage calls quickly, professionally, and efficiently: it's the perfect solution to ensure top-level customer service with advanced queuing and auto-attendant, providing self-service capabilities and rich reporting. This fills the feature gap of basic queuing and receptionist of Webex Calling to make it more complete and competitive in the market.

The Imagicle UC Cloud Suite also provides virtual fax capabilities to send and receive faxes directly via email or through the Webex app as an embedded gadget. With Imagicle, faxing is no longer be a problem for users migrating to Webex Calling.

With the Contact Manager, customers will be able to consolidate their external contacts in directories and provide search & dial access directly into Webex.

Thanks to Imagicle Call Recording and Call Analytics (today available only for external calls with Local CUBE), it's also possible to record calls and provide analytics with transcription, sentiment analysis, and reporting.

In a nutshell, there is all customers need to complete and expand their Webex experience.

About Imagicle

As a market leader in the UC app space since 2010, Imagicle empowers organizations worldwide to make their communications faster, smarter and easier with a full Suite of Cloud or Cloud-connected UC apps behind a single pane of glass, available with perpetual licenses or subscriptions.

For more information join: Ask Imagicle Webex room