Knowmax
Give agents the right answer at the right time. Knowmax delivers AI knowledge, guided workflows, and next best actions within Webex, cutting handle time and boosting first contact resolution.
Knowmax
Give agents the right answer at the right time. Knowmax delivers AI knowledge, guided workflows, and next best actions within Webex, cutting handle time and boosting first contact resolution.
Knowmax is AI-powered knowledge management for customer service. Knowmax for Webex Contact Center brings trusted answers, decision trees, and step-by-step workflows into the Webex Agent Desktop, in the flow of the conversation.
Benefits
- Answers in context — no app switching, lower handle time
- Decision trees standardize processes, cut errors
- Faster onboarding from day one
- Analytics reveal content gaps
- AI-assisted authoring keeps articles current
- Omnichannel and multilingual: voice, chat, email, social
Setup: Requires a Knowmax account, a Webex Contact Center license, and admin access. In the Webex Contact Center Management Portal, go to Provisioning > Desktop Layout, edit the layout, add the Knowmax widget configuration to the layout JSON, upload the updated file, and save. Agents then use Knowmax knowledge, workflows, and decision trees without leaving the interaction screen.
Pricing: Subscription required. Visit knowmax.ai or email sales@knowmax.ai.
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Categories
Knowmax is AI-powered knowledge management for customer service. Knowmax for Webex Contact Center brings trusted answers, decision trees, and step-by-step workflows into the Webex Agent Desktop, in the flow of the conversation.
Benefits
- Answers in context — no app switching, lower handle time
- Decision trees standardize processes, cut errors
- Faster onboarding from day one
- Analytics reveal content gaps
- AI-assisted authoring keeps articles current
- Omnichannel and multilingual: voice, chat, email, social
Setup: Requires a Knowmax account, a Webex Contact Center license, and admin access. In the Webex Contact Center Management Portal, go to Provisioning > Desktop Layout, edit the layout, add the Knowmax widget configuration to the layout JSON, upload the updated file, and save. Agents then use Knowmax knowledge, workflows, and decision trees without leaving the interaction screen.
Pricing: Subscription required. Visit knowmax.ai or email sales@knowmax.ai.
