NovelVox Contact Center Integration Platform
NovelVox Contact Center Integration Platform
NovelVox CCIP delivers AI-powered self-service by connecting IVRs, chatbots, and virtual assistants to EMRs, CRMs, and core banking systems. It automates workflows, reduces wait times, and boosts customer satisfaction with seamless real-time data access.
NovelVox CCIP delivers AI-powered self-service by connecting IVRs, chatbots, and virtual assistants to EMRs, CRMs, and core banking systems. It automates workflows, reduces wait times, and boosts customer satisfaction with seamless real-time data access.
NovelVox Contact Center Integration Platform (CCIP) enables AI-driven self-service by connecting IVRs, chatbots, and virtual assistants with EMRs, CRMs, and core banking systems like Epic, Cerner, FIS, and Fiserv.
CCIP automates appointment bookings, lab result sharing, patient verification, account inquiries, card management, and loan services — all with real-time data access to reduce wait times and repetitive requests. This leads to faster resolutions, lower operational costs, and improved trust.
By eliminating siloed systems, CCIP provides a seamless experience across channels, enabling 24/7 personalized service, reducing agent workload, and enhancing customer loyalty.
To get started, visit https://www.novelvox.com/integrations/ and our sales team will assist you in creating an account. For pricing and subscription details, contact us at https://www.novelvox.com/contact-us/. A paid Webex Contact Center license and a NovelVox NA Inc. account are required.
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NovelVox Contact Center Integration Platform (CCIP) enables AI-driven self-service by connecting IVRs, chatbots, and virtual assistants with EMRs, CRMs, and core banking systems like Epic, Cerner, FIS, and Fiserv.
CCIP automates appointment bookings, lab result sharing, patient verification, account inquiries, card management, and loan services — all with real-time data access to reduce wait times and repetitive requests. This leads to faster resolutions, lower operational costs, and improved trust.
By eliminating siloed systems, CCIP provides a seamless experience across channels, enabling 24/7 personalized service, reducing agent workload, and enhancing customer loyalty.
To get started, visit https://www.novelvox.com/integrations/ and our sales team will assist you in creating an account. For pricing and subscription details, contact us at https://www.novelvox.com/contact-us/. A paid Webex Contact Center license and a NovelVox NA Inc. account are required.
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