NovelVox Smart CTI Connector helps uncomplicate agent lives by offering seamless integration of Webex Calling into ServiceNow. The integration equips agents with key call controls and interaction details right inside the ServiceNow screen to ensure effortless interaction handling across Sales, Service, and Marketing.
Effortless process automation to empower your agents with one-click CTI features including Click to Call, Screen Pop, Integrated Dispositions, etc.
Use cases:
• Personalized Customer Experience with Contextual Insights
• Eliminate Manual Dialing by Reaching Out to Customers with a Single Click
• Automate Customer Identification with CRM Screen Pop
To get started, simply Book a Demo with us. To use NovelVox CTI Connectors, you will need a Webex Contact Center License and a Novelvox account. For more information on pricing and subscription options, please reach out to us at marketing@novelvox.com.
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NovelVox Smart CTI Connector helps uncomplicate agent lives by offering seamless integration of Webex Calling into ServiceNow. The integration equips agents with key call controls and interaction details right inside the ServiceNow screen to ensure effortless interaction handling across Sales, Service, and Marketing.
Effortless process automation to empower your agents with one-click CTI features including Click to Call, Screen Pop, Integrated Dispositions, etc.
Use cases:
• Personalized Customer Experience with Contextual Insights
• Eliminate Manual Dialing by Reaching Out to Customers with a Single Click
• Automate Customer Identification with CRM Screen Pop
To get started, simply Book a Demo with us. To use NovelVox CTI Connectors, you will need a Webex Contact Center License and a Novelvox account. For more information on pricing and subscription options, please reach out to us at marketing@novelvox.com.
