The Epic CTI Connector seamlessly integrates Epic with Webex Contact Center, empowering healthcare agents to deliver faster, more personalized service. Automate screen pops of patient records, manage calls and agent states from a unified interface, and simplify tasks with click-to-dial, call logging, and wrap-ups. With HL7, directory services, customizable workflows, and third-party app connectivity, agents gain full context to improve First Call Resolution and reduce handling time. Supervisor tools like monitoring and coaching further enhance team performance. This solution streamlines operations, boosts efficiency, and elevates patient experiences. Get started by visiting https://www.novelvox.com/integrations/#; our sales team will help create your account. To use the NovelVox Epic CTI Connector, you need a subscription, a paid Webex Contact Center license, and a NovelVox NA Inc. account. For pricing, please contact us at: https://www.novelvox.com/contact-us/