OnScript Inbound Connector
OnScript is an AI-powered call QA and speech analytics platform for contact centers. Connect your Webex Contact Center org and every recording flows automatically into scorecards, agent dashboards, and compliance monitoring.
OnScript Inbound Connector
OnScript is an AI-powered call QA and speech analytics platform for contact centers. Connect your Webex Contact Center org and every recording flows automatically into scorecards, agent dashboards, and compliance monitoring.
OnScript automatically syncs Webex Contact Center call recordings to OnScript for AI-powered quality assurance, agent scoring, and compliance review.
Getting started:
- Create your OnScript account at onscript.ai (free trial) and receive your OnScript API key.
- A Webex Full Admin authorizes OnScript in Control Hub: Management > Apps > Service Apps > OnScript > Authorize. No developer account or client credentials required.
- Enter your OnScript API key and Webex Org ID at oic.onscript.ai/account/webex-cc and select your data center (us1 or eu1).
- Place a recorded test call — it appears in your OnScript dashboard within minutes.
Full guide: oic.onscript.ai/webex
Requirements: Webex Contact Center with call recording enabled; an OnScript account.
Data & security: requests only the cjp:config_read scope. No audio is stored — recordings are delivered directly to your OnScript workspace. Only minimal metadata is retained for deduplication (30 days).
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OnScript automatically syncs Webex Contact Center call recordings to OnScript for AI-powered quality assurance, agent scoring, and compliance review.
Getting started:
- Create your OnScript account at onscript.ai (free trial) and receive your OnScript API key.
- A Webex Full Admin authorizes OnScript in Control Hub: Management > Apps > Service Apps > OnScript > Authorize. No developer account or client credentials required.
- Enter your OnScript API key and Webex Org ID at oic.onscript.ai/account/webex-cc and select your data center (us1 or eu1).
- Place a recorded test call — it appears in your OnScript dashboard within minutes.
Full guide: oic.onscript.ai/webex
Requirements: Webex Contact Center with call recording enabled; an OnScript account.
Data & security: requests only the cjp:config_read scope. No audio is stored — recordings are delivered directly to your OnScript workspace. Only minimal metadata is retained for deduplication (30 days).
