Peak Wallboard (calling)

Peak Wallboard

Integration by Peak Amplify

Peak Wallboard

A cloud-based add-on for Webex Calling that enables real-time and historical visibility for your contact centre. Enable your team to measure and then manage Customer Experience and Productivity when working from home, mobile or in the office.

A cloud-based add-on for Webex Calling that enables real-time and historical visibility for your contact centre. Enable your team to measure and then manage Customer Experience and Productivity when working from home, mobile or in the office.
Integration by Peak Amplify

Every business seeks a competitive edge. Whether to drive growth or for some industries in the face of COVID-19, for survival. To move the needle, customer experience and productivity are key areas where a competitive advantage can be achieved.

Peak Wallboard for Webex Calling is a cloud-based add-on for Webex Calling that enables real-time and historical visibility for your contact centre. Enable your organisation to measure and then manage Customer Experience and Productivity – whether your team is working from home, mobile or in the office.

  • Improve Customer Experience: Real-time visibility of Call Queues and Agent availability.
  • Manage Agent Performance: Drive productivity and smart decisions with Agent status.
  • Understand Historical Trends: Review the past, and prepare for the future.
  • Any Device, Anywhere: Visibility from any place, on any device – your home, mobile or office.

To use this app you will need: A Webex Calling account and a Peak Wallboard account. To get started, simply contact hello@peakamplify.com to discuss your requirements. To use this app, you must have a subscription. For more information on pricing and subscription options please contact hello@peakamplify.com.

Support

Categories

Every business seeks a competitive edge. Whether to drive growth or for some industries in the face of COVID-19, for survival. To move the needle, customer experience and productivity are key areas where a competitive advantage can be achieved.

Peak Wallboard for Webex Calling is a cloud-based add-on for Webex Calling that enables real-time and historical visibility for your contact centre. Enable your organisation to measure and then manage Customer Experience and Productivity – whether your team is working from home, mobile or in the office.

  • Improve Customer Experience: Real-time visibility of Call Queues and Agent availability.
  • Manage Agent Performance: Drive productivity and smart decisions with Agent status.
  • Understand Historical Trends: Review the past, and prepare for the future.
  • Any Device, Anywhere: Visibility from any place, on any device – your home, mobile or office.

To use this app you will need: A Webex Calling account and a Peak Wallboard account. To get started, simply contact hello@peakamplify.com to discuss your requirements. To use this app, you must have a subscription. For more information on pricing and subscription options please contact hello@peakamplify.com.