SAP Cloud Integration with Webex by Experflow
SAP Cloud Integration with Webex by Experflow
Embed Webex contact center features within the SAP Sales and service cloud v2 interface Agents gain full CTI controls, multi-channel management, and AI agent assistance without switching applications.
Embed Webex contact center features within the SAP Sales and service cloud v2 interface Agents gain full CTI controls, multi-channel management, and AI agent assistance without switching applications.
Enable CRM integration embedding Webex Contact Center features directly into SAP. Agents gain full CTI controls, multi-channel management, and AI-powered assistance without switching applications.
Key Features: • Full CTI controls: Ready states, call handling (answer/hold/transfer/conference) • Multi-channel support: Voice, video, WhatsApp, SMS, Facebook, Viber, Telegram • Screen pops with customer context and interaction history • Real-time AI assistance with suggested actions and knowledge base links • Live call transcription and translation capabilities • Enterprise search for agents/experts via OpenSearch API • Microsoft Teams presence integration • Automated wrap-up and AI summaries • Embedded web phone no additional hardware/software
Supported Platforms: Webex CC, Cisco UCCX, PCCE, UCCE, Expertflow CC. To get started, simply book a demo with us. Requirements: Webex Contact Center license, SAP CRM access, and the Expertflow CTI license. For pricing and subscriptions, contact presales@expertflow.com.
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Enable CRM integration embedding Webex Contact Center features directly into SAP. Agents gain full CTI controls, multi-channel management, and AI-powered assistance without switching applications.
Key Features: • Full CTI controls: Ready states, call handling (answer/hold/transfer/conference) • Multi-channel support: Voice, video, WhatsApp, SMS, Facebook, Viber, Telegram • Screen pops with customer context and interaction history • Real-time AI assistance with suggested actions and knowledge base links • Live call transcription and translation capabilities • Enterprise search for agents/experts via OpenSearch API • Microsoft Teams presence integration • Automated wrap-up and AI summaries • Embedded web phone no additional hardware/software
Supported Platforms: Webex CC, Cisco UCCX, PCCE, UCCE, Expertflow CC. To get started, simply book a demo with us. Requirements: Webex Contact Center license, SAP CRM access, and the Expertflow CTI license. For pricing and subscriptions, contact presales@expertflow.com.
