With the ServiceNow bot for Webex, Admins can setup instant alerts in spaces when incidents are created, tasks are updated, problems are closed, and more. Servicenow Admins can easily create, resolve and subscribe to incident updates right from Webex.

Note: A ServiceNow administrator must setup the bot for your organization to use. Setup instructions can be found here: https://help.webex.com/en-us/nr4yyjr/Webex-ServiceNow-Bot-Administrator-Setup

ServiceNow Admins can setup the following notifications to spaces using the bot:

Incident Created, Updated, or Deleted Change Request Created, Updated, or Deleted Task Created, Updated, or Deleted Problem Created, Updated, or Closed Here are other actions the bot allows:

Create a new incident and subscribe to changes Search for incidents Resolve incidents Delete incidents To get started, add the bot to a Webex space using this bot ID: "ServiceNow02@webex.bot". Type @servicenow, followed by help. To use Service Now Bot, you just need an active Webex account and a Service Now account. Service Now bot is free to use.