Shadow Agent for Webex Calling
Real time leaderboards, KPIs, queue and user presence for Webex Calling.
Shadow Agent for Webex Calling
Real time leaderboards, KPIs, queue and user presence for Webex Calling.
Shadow Agent for Webex Calling offers real time KPIs, leaderboards, agent and queue presence metrics to unified communications environments.
Key benefits
User Presence & Leaderboards Shadow Agent includes a powerful dynamic local presence dashboard that can be configured to show specific departments, or users. Metrics for each user are available in real time leaderboards.
Live Agent/Queue KPIS Queue status including agents available, ringing calls, longest waiting & service levels can be curated for specific agents/managers & remote workers.
Enterprise Analytics & Call Queue Reporting Shadow Agent tightly integrates with Shadow All In One Analytics for account level enterprise historical reporting.
More
Required:
Paid Webex Calling Account
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Categories
Shadow Agent for Webex Calling offers real time KPIs, leaderboards, agent and queue presence metrics to unified communications environments.
Key benefits
User Presence & Leaderboards Shadow Agent includes a powerful dynamic local presence dashboard that can be configured to show specific departments, or users. Metrics for each user are available in real time leaderboards.
Live Agent/Queue KPIS Queue status including agents available, ringing calls, longest waiting & service levels can be curated for specific agents/managers & remote workers.
Enterprise Analytics & Call Queue Reporting Shadow Agent tightly integrates with Shadow All In One Analytics for account level enterprise historical reporting.
More
Required:
Paid Webex Calling Account
