Spok Care Connect CTI - Webex Contact Center (messaging)

Spok Care Connect CTI - Webex Contact Center

Integration by Spok

Spok Care Connect CTI - Webex Contact Center

Spok® operator consoles support hospital contact centers by helping operators connect callers, clinicians, and staff quickly and accurately, improving response times, reducing errors, and enabling timely communication.

Spok® operator consoles support hospital contact centers by helping operators connect callers, clinicians, and staff quickly and accurately, improving response times, reducing errors, and enabling timely communication.
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Integration by Spok

Spok delivers clinical information to care teams when and where it matters most to improve patient outcomes. Spok Care Connect CTI for Webex Contact Center enables Spok Operator Console users to integrate Webex Contact Center with CUCM, so operators can process calls faster, more accurately, and with higher satisfaction. Connected to CTI and CUCM, the Operator Console supports rapid directory lookups and immediate relay of critical information, improving efficiency and care. It also guides operators through emergency workflows, including critical codes. Your operator group can provide after-hours or holiday coverage for local physician groups and practices, creating additional revenue, while helping organizations migrate off UCCE/UCCX to a leading cloud contact center. To use the Operator Console with Webex, deploy Spok Care Connect Suite v2.6+ and CUCM 15, and maintain an active Webex Organization licensed for Webex Contact Center. Contact our sales team at spok.com for pricing.

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Spok delivers clinical information to care teams when and where it matters most to improve patient outcomes. Spok Care Connect CTI for Webex Contact Center enables Spok Operator Console users to integrate Webex Contact Center with CUCM, so operators can process calls faster, more accurately, and with higher satisfaction. Connected to CTI and CUCM, the Operator Console supports rapid directory lookups and immediate relay of critical information, improving efficiency and care. It also guides operators through emergency workflows, including critical codes. Your operator group can provide after-hours or holiday coverage for local physician groups and practices, creating additional revenue, while helping organizations migrate off UCCE/UCCX to a leading cloud contact center. To use the Operator Console with Webex, deploy Spok Care Connect Suite v2.6+ and CUCM 15, and maintain an active Webex Organization licensed for Webex Contact Center. Contact our sales team at spok.com for pricing.