Spok Console is a computer-based intelligent solution for your operator group. It integrates with a hospital’s existing PBX and is used by the operator group to answer incoming calls to the contact center. In place of answering calls on a traditional phone, an operator uses a computer with the Spok Console software to process all the calls. This is possible with the platform's computer telephony integration (CTI) and directory capabilities. Spok Console directs operators through important tasks with easy- to-use screens that include all the necessary information to process communications efficiently and effectively. Spok Console serves as the bridge to these disparate data systems to present all directory listings to the operator, color-coded for easy identification of listing type. Operators can carry out a wide range of critical functions such as paging and messaging staff, transferring calls, and accessing and administering on-call schedules. Screen-based interactive functions display incoming calls, single-button call transfers, conferencing, speed dialing, and other telephony functions. Features such as fully configurable displays and pre-recorded greetings mean calls can be handled professionally and consistently, any time of day or night.

Interested in what Spok has to offer? Reach out to Spok at https://resources.spok.com/talk-to-sales for more information. Spok utilizes a perpetual on-premise pricing model. For more details, reach out to Spok at https://resources.spok.com/talk-to-sales.

Spok currently integrates with CUCM, UCCX, UCCE as well as WXCCE and Webex DI. If you are ready to integrate Spok with those Cisco solutions, please reach out to our sales team at https://resources.spok.com/talk-to-sales for more information.