Webex Contact Center for Zendesk
Webex Contact Center for Zendesk
Elevate agent experience with Zendesk Connector for Webex Contact Center. Integrate call controls, screen pops, ticket management, activity logging and more. Empower agents for exceptional customer service.
Elevate agent experience with Zendesk Connector for Webex Contact Center. Integrate call controls, screen pops, ticket management, activity logging and more. Empower agents for exceptional customer service.
The Zendesk CRM connector with Webex Contact Center offers seamless integration, empowering agents with auto-login via Single Sign-On (SSO) for swift access. It embeds call controls within the ticketing application, enabling agents to manage calls efficiently.
Screen pops enhance caller identification, displaying relevant information for unmatched, multiple, or single record matches. Outbound calling is simplified with a click-to-call feature. Automatic call logging in the ticketing application ensures accurate activity tracking.
Additionally, the connector streamlines ticketing management, enhancing overall operational efficiency.
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The Zendesk CRM connector with Webex Contact Center offers seamless integration, empowering agents with auto-login via Single Sign-On (SSO) for swift access. It embeds call controls within the ticketing application, enabling agents to manage calls efficiently.
Screen pops enhance caller identification, displaying relevant information for unmatched, multiple, or single record matches. Outbound calling is simplified with a click-to-call feature. Automatic call logging in the ticketing application ensures accurate activity tracking.
Additionally, the connector streamlines ticketing management, enhancing overall operational efficiency.
