Webless Human Handoff
Connect Webless widget visitors to Webex Contact Center live agents with transcript and page context.
Webless Human Handoff
Connect Webless widget visitors to Webex Contact Center live agents with transcript and page context.
Webless Human Handoff connects Webless widget conversations to a customer's Webex Contact Center live-agent workflow. When a visitor asks for a human, Webless creates a Contact Center handoff using the customer's authorized Webex configuration while Webex owns routing, queues, business hours, agent assignment, transfers, and closeout.
To get started without an existing Webless account, request a demo or contact Webless and our team will create your workspace and help enable Human Handoff. To use this app, a Webex Full Admin authorizes the Webless Service App, configures a Webex Contact Center Livechat/Web Chat digital channel and entry point, then maps that target in Webless Console.
Customers need an active Webless account and Webex Contact Center with digital channels enabled. Pricing is managed through Webless: https://www.webless.ai/pricing.
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Webless Human Handoff connects Webless widget conversations to a customer's Webex Contact Center live-agent workflow. When a visitor asks for a human, Webless creates a Contact Center handoff using the customer's authorized Webex configuration while Webex owns routing, queues, business hours, agent assignment, transfers, and closeout.
To get started without an existing Webless account, request a demo or contact Webless and our team will create your workspace and help enable Human Handoff. To use this app, a Webex Full Admin authorizes the Webless Service App, configures a Webex Contact Center Livechat/Web Chat digital channel and entry point, then maps that target in Webless Console.
Customers need an active Webless account and Webex Contact Center with digital channels enabled. Pricing is managed through Webless: https://www.webless.ai/pricing.
