WFM Adapter by TTEC Digital
WFM Adapter by TTEC Digital
Connect your Webex CC platform to a third-party Workforce Management (WFM) solution including NICE, Aspect, Verint, and Calabrio. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.
Connect your Webex CC platform to a third-party Workforce Management (WFM) solution including NICE, Aspect, Verint, and Calabrio. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.
The WFM Adapter by TTEC Digital allows you to connect your Webex Contact Center to a third-party Workforce Management (WFM) solution of choice. Get your real-time adherence (RTA) and historical report data for forecasting into your third party WFM system (NICE, Aspect, Verint, Calabrio). For information about pricing and to get started, visit us and fill out this form to be contacted by a TTEC Digital representative who will guide you through product activation. To use the WFM Adapter, you just need a paid licensed Webex account (Webex contact center license) and we will create you an associated TTEC Digital WFM Adapter account.
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The WFM Adapter by TTEC Digital allows you to connect your Webex Contact Center to a third-party Workforce Management (WFM) solution of choice. Get your real-time adherence (RTA) and historical report data for forecasting into your third party WFM system (NICE, Aspect, Verint, Calabrio). For information about pricing and to get started, visit us and fill out this form to be contacted by a TTEC Digital representative who will guide you through product activation. To use the WFM Adapter, you just need a paid licensed Webex account (Webex contact center license) and we will create you an associated TTEC Digital WFM Adapter account.
