Build and deploy a custom Webex Contact Center Agent Desktop header widget that shows agents a live scrolling ticker of queue stats — contacts waiting and longest wait time — for all queues they are eligible to handle. The widget embeds into the Agent Desktop advancedHeader via a desktop layout JSON snippet and polls the WxCC Contact Service Queue and Search APIs every 30 seconds, with authentication handled automatically by the Agent Desktop runtime.
Support
Third-Party Tool
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Estimated Implementation Time
1-2 hours
Categories
Build and deploy a custom Webex Contact Center Agent Desktop header widget that shows agents a live scrolling ticker of queue stats — contacts waiting and longest wait time — for all queues they are eligible to handle. The widget embeds into the Agent Desktop advancedHeader via a desktop layout JSON snippet and polls the WxCC Contact Service Queue and Search APIs every 30 seconds, with authentication handled automatically by the Agent Desktop runtime.
